Refund Policy

Right of withdrawal and return

1. Right of withdrawal

Consumers generally have a statutory right of withdrawal of 14 days. Since we

For those offering exclusively digital products and services, the following applies:

The right of withdrawal expires as soon as the customer has expressly agreed that we may proceed with the

The contract will commence performance before the expiry of the withdrawal period, and he has confirmed that he

thereby loses his right of withdrawal (Art. 16 lit. m of the EU Consumer Rights Directive).

2. Digital Products

After starting the download or activation of courses, e-books or digital content

Cancellation is excluded. Customers expressly agree to this upon purchase.

3. Services

For individually agreed services (e.g. backend setup, website creation,

(AI bots or apps) the following applies: Cancellation is possible until the start of the service provision. As soon as

Once the service has begun, cancellation is not possible.

4. Refunds

Refunds are only granted in exceptional cases and after individual review.

There is no entitlement to a refund if the service has already been provided or the digital service has been delivered.

The product was provided.

5. Contact

For questions regarding cancellation, please contact: business@finanfi.com.

Refund & Cancellation Policy

1. Right of Withdrawal

Consumers generally have a statutory right of withdrawal of 14 days. Because we exclusively provide

digital products and services, the following applies:

The right of withdrawal expires once the customer has expressly agreed that we begin executing

the contract before the withdrawal period ends and confirmed that they lose their right of withdrawal

as a result (Art. 16 lit. m EU Consumer Rights Directive).

2. Digital Products

Once the download or activation of courses, e-books, or digital content has begun, withdrawal is

excluded. Customers expressly agree to this upon purchase.

3. Services

For individually agreed services (eg, backend setup, creation of websites, AI bots, or apps):

Withdrawal is possible until the start of service delivery. Once the service has begun, cancellation is

excluded.

4. Refunds

Refunds are only granted in exceptional cases and after individual review. There is no entitlement

to a refund once the service has been provided or the digital product has been made available.

5. Contact For questions about refunds, please contact us at: business@finanfi.com.